Help and Faqs
ABOUT US
Do you
have a shop?
Will you be getting any more 'sold' items back in stock?
What does 'Pre-Order' mean?
If I am looking for a particular product, can you get it for
me?
If I order more than one product do I have to pay double delivery
charge?
Do you ship internationally?
May I contact you by telephone?
What is the exact procedure to order an item?
If I am not a member of PayPal, what other methods of payment
do you accept?
Ordering
/ Payments
UK Delivery / Time / Cost / Track
International Delivery - Europe / Time / Cost / Track
International Delivery - USA, Canada, Rest Of The Worlds/
Time / Cost / Track
Returns Policy
For many years, motion pictures have captured the imaginations of audiences worldwide. They represent a form of art and expression, through their visual story telling. Movies are able touch our emotions showing us how life is, was and how it should be. We empathise with characters and grow to love them.
In the fall of 2007, after 3 years in development, The Movie Shop was launched. Our aim is simple. To take you on a journey inside movies reminding you of you favourite scenes, characters and actors. 'The Movie Shop' presents to you, unique products that capture moments of movie history.
FREQUENTLY ASKED QUESTIONS (FAQS)
Do you have a shop?
We do not have a physical shop location. The Movie Shop is a UK based online Internet retailer.
Will you be getting any more 'Sold' items back in stock?
The majority of our products are unique and not mass produced. In some cases production is limited, especially with Collectable Statues. So getting sold out items back in stock depends on availability and popularity. Please keep checking our website to see if your desired item becomes available again. Tip - By signing up to The Movie Shop Newsletter ( sign up box is located at the bottom of each page), you can keep up to date with the current products, and new items in our store.
What does Pre-Order mean?
Some products are very difficult to get, as they are of rare collectable value. 'Pre Order' therefore means that certain products advertised on our website are not in stock. You have to email us regarding your interest. We then do our best to get the product in for you. If successful, we email you requesting payment, and then dispatch the product to you after receiving payment.
If I am looking for a particular product, can you get it for me?
Keeping customers happy is the key priority in our business.
If a certain item is requested we will do our best to obtain
it for you.
Tip - Please sign up to The Movie Shop Newsletter ( sign up
box is located at the bottom of each page) to keep up to date
with new products in our store.
If I order more than one product do I have to pay double
delivery charge?
You may purchase multiple products per order, and only pay a one off 'Flat Rate' delivery charge. Certain product shipping costs are based on weights.
Do you ship internationally?
We ship worldwide.
May I contact you by phone?
We prefer you to contact us by email, this enables us to respond to all your queries quickly and efficiently. Corresponding email has a lower cost to us than a call center, and we have built this lower cost into our prices passing the savings on to you.
What is the exact procedure to order an item?
1.Each product has an add to basket function. You may add as many products to your basket as you wish. The total amount of products will be added to your shopping basket, which is located in the top right corner of the website.
2.Once
you have finished shopping, click on the shopping basket function
(top right corner) to proceed to the payment checkout.
The payment process is completed through PayPal. PLEASE NOTE:
You do not have to be a PayPal member to make a payment.
We accept Credit Cards, Charge Cards and Debit Cards.
3.Once you have completed the transaction, you will receive two confirmation emails. One from The Move Shop and the second from Pay Pal.
4.Once your order has been dispatched from our warehouse, you will be emailed a tracking number which states where you can track your order.
5.Products are dispatched next working day. Delivery is within 2-3 days (UK). Certain items (where indicated) can take 7-10 delivery. Autographs for example.
6.Once
you have received your items, please feel free to email us
feedback regarding your online shopping experience, and the
items you have purchased. Also email us with any suggestions
for potential products you think we should have in our store.
If you do have any issues with your purchased items please
do not hesitate to contact us.
7.If
you wish to returns an item(s), please email us at info@themovieshop.com
Please state your order number and reason of return, and we
will then get back to you as soon as possible.
If I am not a member of PayPal, what other methods of payment
do you accept?
You do not have to be a member of PayPal to make a purchase. We accept Credit Cards, Charge Cards and Debit Cards. At this time we are not accepting any other methods of payments.
Ordering / Payments
Payments
are made through PayPal. You do not have to be a member of
PayPal to make a purchase.
We accept Credit Cards, Charge Cards or Debit Cards. Google Checkout
is also accepted.
Once a payment has been completed you will receive 2 emails for confirmation of payment.
1. PayPal
confirmation email / or Google confirmation email
2. The Movie Shop confirmation email
UK Delivery
1.Time
Goods are dispatched next working day by 1st Class Recorded Delivery. Delivery time can take 2-3 days. Certain products, such as autographs can take 7-10 days. Please note most orders require a signature on receipt.
2. Cost
There is one 'Flat Rate' delivery cost of £3.95. You may purchase as many products as you like per order, and you will only be charged once. Certain product shipping costs are based on weights.
UK customers also have 'Next Working Day' Delivery Option. Orders received before 12.00pm (Mon-Fri) will be dispatched by Special Delivery.
3. Track Your Order
Once your product has been dispatched, you will receive an email confirmation along with a tracking number, and details on how to track your order.
International Delivery -Europe
1.Time
Goods are dispatched next working day by Recorded Delivery. Delivery time can take 4-8 days. Certain products, such as autographs can take 8-14 days. Please note most orders require a signature on receipt.
2.Cost
There is one 'Flat Rate' delivery cost of £5.95. You may purchase as many products as you like per order, and you will only be charged once. Certain product shipping costs are based on weights.
3. Track Your Order
Once your product has been dispatched, you will receive an email confirmation along with a tracking number, and details on how to track your order.
International Delivery - USA & Canada
1.Time
Goods
are dispatched next working day by Recorded Delivery. Delivery
time can take 4-8 days. Certain products, such as autographs
can take 8-14 days. Please note most orders require a signature
on receipt.
2.Cost
There
is one 'Flat Rate' delivery cost of £6.95. You may purchase
as many products as you like per order, and you will only
be charged once. Certain product shipping costs are based
on weights.
3. Track Your Order
Once your product has been dispatched, you will receive an email confirmation along with a tracking number, and details on how to track your order.
4.Important
Please
note that delays can occur in customs, and these delays are
beyond our control.
The cost of shipping is calculated automatically on the billing
page once the delivery destination is confirmed. Please note
most orders require a signature on receipt.
Any customs
or import duties are levied once the package reaches its destination
country. Additional charges for customs clearance must be
borne by the recipient. We have no control over these charges
and cannot predict what they may be. Customs policies vary
widely from country to country; you may want to contact your
local customs office for further information.
International Delivery - Rest of the World
1.Time
Goods are dispatched next working day by Recorded Delivery. Delivery time can take 7-10 days. Certain products, such as autographs can take 2-3 weeks. Please note most orders require a signature on receipt.
2.Cost
There is one 'Flat Rate' delivery cost of £8.95. You may purchase as many products as you like per order, and you will only be charged once. Certain product shipping costs are based on weights.
3. Track Your Order
Once your product has been dispatched, you will receive an email confirmation along with a tracking number, and details on how to track your order.
4.Important
Please
note that delays can occur in customs, and these delays are
beyond our control.
The cost of shipping is calculated automatically on the billing
page once the delivery destination is confirmed. Please note
most orders require a signature on receipt.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Returns Policy
If you are not completely satisfied with your purchase, we give a 14 Day Money Back Guarantee. Our business is simply to keep our customers happy.
Please notify us by email first. It is the customer's responsibility to return the item to us by 'recorded delivery'. When it is received by us safe and sound, the full purchase price will then be refunded. Original outer and inner shipping boxes must be retained.
Please note, the following items are non returnable: Boxer shorts, swimwear, costumes and masks.
Please email us at info@themovieshop.com, stating your order number and reason of return. We will then get back to you as soon as possible.
For all enquiries please email us at info@themovieshop.com
Registered in England No. 5059811
The Movie Shop are totally committed
to protecting the privacy of our site visitors and customers.
The Movie Shop team members are customers themselves of other
Internet sites and fully appreciate and respect the importance
of privacy on the Internet. We will not disclose information
about our customers to third parties except where it is a
necessary part of providing a service to you - e.g. Arranging
for a product to be sent to you.
Your Consent
We will not rent or sell your name, address, e-mail address,
credit card information or personal information to any third
party (excluding partners from whom you may have linked to
our site) without your permission. If you have purchased from
our store, subscribed to one of our newsletters and entered
any of our competitions, or advised us of your e-mail address,
post & telephone we may occasionally update you on news
and special opportunities via e-mail, post & telephone.
Communication & Marketing
By becoming a member of The Movie Shop and providing The Movie
Shop with your email, postal address, telephone number you
consent to receive communication from us about our latest
products and special offers (Our emails refer to your The
Movie Shop membership and the products & services we offer
including clothes, jewellery, sunglasses, accessories etc.)
which we think may be of interest to you, the information
may also be used to notify you of products and services of
third parties, which may be of interest to you.
Opting out of Communication
The Movie Shop members have the option to opt-out of receiving
marketing communications from us and/or selected third parties.
If you do not wish to receive marketing (emails,postal,telephone)
from us and/or selected third parties we recommend you opt-out
by visiting 'Your Details' in 'Your Account' on The Movie
Shop website. You can access 'Your Account' once you register
and login. Simply register/login to The Movie Shop and you
can then tailor the communications (emails,postal, telephone)
you would like to receive
1 In
General
Access to and use of this Web site and the products and search
services available through this Web site (collectively, the
"Services") are subject to the following terms,
conditions and notices (the "Terms of Service").
By using the Services, you are agreeing to all of these terms,
conditions and notices, without modification. Furthermore,
you acknowledge that the Terms of Service may be updated by
us from time to time. This Web site also contains links to
other Web sites, Web pages and services, which are not operated
by The Movie Shop (the "Linked Sites"). Your use
of such Linked Sites will be subject to the terms of service
contained within each such site and the respective terms of
service will control the use of the respective site. In any
event your link through to such a site will be subject to
the these Terms of Service. You recognise that The Movie Shop
has no control over such Linked Sites and information, and
you accept that The Movie Shop provides no guarantee as to
the accuracy or reliability of such sites or the information
contained in them and you agree that we shall have no responsibility
as to whether such links locate unintended or objectionable
content or otherwise cause you distress, loss or damage.
2 Privacy policy
Under The Movie Shop privacy policy we will not disclose your
name, address, email address or telephone number unless we
have informed you, been authorised by you, or are required
to do so by law, subject to the Data Protection Act 1998.
Our privacy policy may be found at Privacy Policy
3 Prohibitions
You will not: commit or encourage a criminal offence; send
or receive any material which is in any way offensive or obscene,
or in breach of confidence, copyright, privacy or any other
rights; act contrary to the acceptable use policies of any
Linked Sites or community standards generally; transmit or
distribute a virus; hack into any aspect of the Service; corrupt
data; cause annoyance to other Users; infringe upon the rights
of any other person's trade marks or other proprietary rights;
send any unsolicited advertising or other promotional material,
commonly referred to as "Spam"; or attempt to affect
the performance or functionality of any computer facilities
of or accessed through The Movie Shop Web site.
4 Intellectual Property, Software and Content
The intellectual property rights in all software made available
and content supplied to you remains the property of The Movie
Shop, its licensors, advertisers or content suppliers. You
will comply with the terms of any agreement required by the
owner of intellectual property rights in all software and
content supplied to you as notified to you and you hereby
acknowledge that all software that is not made readily available
to you is confidential, and that all other rights including
but not limited to database rights and copyright are asserted
and reserved by The Movie Shop, its licensors, advertisers
or content suppliers. You may store, manipulate, analyse,
reformat, print and display the content supplied solely for
your own personal use. In no event are you permitted to publish,
distribute or otherwise reproduce in any format any of the
content or copies of the content supplied to you or which
appears on the The Movie Shop site and you are prohibited
from using any such content in connection with any business
or commercial enterprise including, without limitation, any
media business or enterprise. You shall not modify, translate,
reverse engineer, decompile, disassemble (except to the extent
that applicable laws expressly or impliedly prohibit such
restriction) or create derivative works based on any software
or any documentation accompanying such software supplied by
The Movie Shop, its licensors, advertisers or content suppliers.
The Movie Shop¢ are trade marks belonging to The Movie
Shop Limited. No license or consent is granted to you to use
these marks in any way, and The Movie Shop reserves all rights
in these and any related marks. You agree not to use these
marks or any marks which are colourably similar without the
written permission of The Movie Shop.
5 E-tail of Products and Services
By making a request/order you are offering to purchase a product
which we will accept to sell to you on the following Terms
and Conditions. All requests are subject to availability and
confirmation of the order price by us. Dispatch times may
vary according to availability and any guarantees warranties
or representations made as to delivery times are limited to
mainland UK and are on the basis that we are not responsible
for any delay in delivery occurring due to postal delays or
force majeure. The Movie Shop are absolutely entitled to refuse
any request made by you. If your order is accepted we will
inform you by emailing you or else by calling you. We will
also provide the identity of the party you have contracted
with. This may be The Movie Shop or in certain cases a third
party. Where a contract is made with a third party The Movie
Shop is not acting as either agent or principal and the contract
is made between yourself and that third party. When making
a request you undertake that all details you provide to us
requesting goods or services or bids made at auction are true
and accurate, that you are an authorised user of the credit
or debit card used to make your request or bid and that there
are sufficient funds to cover the cost of the goods, services
or bid. It is your responsibility to inform us of any changes
to these details as soon as possible. The cost of foreign
products and services may fluctuate. All prices advertised
are subject to such changes.
6 Disclaimer of warranties
The services and all information, products and other content
included in or accessible from this web site and the linked
sites, are provided on an "as is" and "as available"
basis and are subject to change at any time without notice
to you. To the fullest extent permitted by law, The Movie
Shop disclaims and excludes all representations and warranties
(express, implied and statutory, including but without limitation
the warranties of merchantability and fitness for a particular
purpose, and non-infringement of proprietary rights) as to
the services and all information, products and content included
in and accessible from this web site or the linked sites.
7 Disclaimer of liability
Unless expressly stated to the contrary to the fullest extent
permitted by law , its content providers, advertisers or linked
sites shall not be liable for any damages whatsoever, including
but without limitation to any direct, indirect, special, consequential,
punitive or incidental damages, or damages for loss of use,
profits, data or other intangibles, damage to goodwill or
reputation, or the cost of procurement of substitute goods
and services, arising out of or related to the use, inability
to use, performance or failures of this web site or the linked
sites, even if The Movie Shop had been advised of the possibility
of such damages and irrespective of whether such damages arise
in contract, tort, equity, restitution, by statute, at common
law or otherwise. You have read this disclaimer and agree
to it on the basis that you agree it is reasonable.
8 Disclaimer as to ownership of trade marks, images of personalities
and third party copyright
Except where expressly stated to the contrary all persons
including their names and images, third party trade marks
and images of third party products, services and locations
featuring on the The Movie Shop web site are in no way connected,
associated, linked or affiliated to The Movie Shop or The
Movie Shop . furthermore, unless it is expressly stated on
the The Movie Shop web site that a certain product, service
or location is connected, associated, linked or affiliated
to the makers, right owners or broadcasters (the "makers")
of a film or programme you should not make such an assumption,
or rely in any way on the existence of such a connection,
association or affiliation, by implication or otherwise. Any
trade marks/names as may be featured on the The Movie Shop
site are owned by the respective trade mark owners and The
Movie Shop claims no connection, association or affiliation
with them. Where a trade mark (brand name) is referred to
it is used to describe or identify the products, services
or locations (the "goods") or else it is used to
identify the film or programme where such goods appeared,
but that is in no way an assertion or claim that such goods
are endorsed by or connected, associated, linked or affiliated
to the makers of the relevant film or programme.
9 Indemnity
You agree to indemnify, defend and hold harmless The Movie
Shop , its directors, officers, employees, consultants, agents,
and affiliates, from any and all third party claims, liability,
damages and/or costs (including, but not limited to, legal
fees) arising from, without limitation, your use of the The
Movie Shop services, your breach of the Terms of Service,
your infringement of any intellectual property right or any
other right of any person or entity, or your breach of any
duty of confidence or privacy, or any defamatory statements
made by you in any form.
10 Variation of content
The Movie Shop shall have the right in its absolute discretion
at any time and without notice to amend, remove or vary any
of the content supplied in connection with the Service or
which appears on any page of the The Movie Shop Web site.
11 Submissions
All information and material submitted by you to The Movie
Shop or that you publish on any public area of The Movie Shop
Web site shall be provided by the submitter and accepted by
The Movie Shop on a non-confidential basis subject to paragraph
2 above. Furthermore, The Movie Shop shall be granted a perpetual
royalty-free non-exclusive license in the copyright of any
material submitted and The Movie Shop shall be free to use,
edit, copy, republish and distribute (for any purpose) and
authorise others to do the same, any such information or material
and any ideas contained in such information or material.
12 Termination
The Movie Shop Ltd may at any time terminate or suspend any
part of the Service without notice to you.
13 Invalidity
If any part of the Terms of Service is unenforceable (including
any provision in which we exclude our liability to you) the
enforceability of any other part of the Terms of Service will
not be affected all other clauses remaining in full force
and effect. So far as possible where any clause/sub-clause
or part of a clause/sub-clause can be severed to render the
remaining part valid, the clause shall be interpreted accordingly.
Alternatively, you agree that the clause shall be rectified
and interpreted in such a way that closely resembles the original
meaning of the clause /sub-clause as is permitted by law.
14 Governing law and jurisdiction
Upon entering The Movie Shop site you are bound by these terms
and conditions. These terms and conditions are to be construed
in accordance with the laws of England and Wales and irrespective
of your place of domicile, in the event of any dispute associated
with these terms and conditions, that dispute shall be subject
to the exclusive jurisdiction of the English High Court, the
Strand, London. Any dispute in any way referable to the content
of this site whether in respect of its trade marks, copyright
or image content shall be resolved exclusively by arbitration
the terms of which are to be agreed between The Movie Shop
and yourself and provide no right or recourse to any relief
of the English Courts whether interim or otherwise and that
by accessing this site you waive your right for all time to
any such right.
15 Entire agreement
The above Terms of Service constitute the entire agreement
of the parties and supersede any and all preceding and contemporaneous
agreements between you and The Movie Shop Any waiver of any
provision of the Terms of
The Movie Shop always endeavours to source product from suppliers
based within the EU and subject to EU employment laws. This
underlines our ongoing commitment to ethical trading issues.
Because of the sometimes complex nature of our suppliers'
supply chain, it is not always possible to monitor and control
the conditions of each individual involved in the production
of our products. However, as The Movie Shop continues to grow
it recognizes the importance of being proactive and doing
everything within its power to support the rights of those
involved in the manufacture of its goods.
